FAQ

General Information

What does the WaterSense label mean?

The WaterSense program is a voluntary partnership program sponsored by the Environmental Protection Agency (EPA) that is designed to encourage water efficiency in the U.S. through the use of a special label on consumer products. The purpose of WaterSense labeling is to make it easy for consumers to identify products that save water yet do not require a lifestyle change.

WaterSense is a registered trademark of the U.S. Environmental Protection Agency.

How do I contact Giagni?

You may contact us by:

  • Mail
    • Send a letter explaining your need to: Giagni® Attn: Product Service 548 South Columbus Avenue, Mt. Vernon, NY 10050
      Photos are helpful
  • Email-
    • E-mail the Customer Care team anytime at info@giagni.com for a quick response
  • Phone
    • Call Customer Care at 1-888-562-5222  and speak to a representative

Where can I find my model number?

You can find your model number on the original packaging, the installation manual or on our Product Support page.

Is the Giagni name on all faucets?

Yes, Giagni faucets will have the name on the escutcheon plate, the faucet body or drain cap.

I have a Giagni faucet. Where do I find information?

Please visit our Product Support page for installation instructions or a repair part list for your Giagni® faucet.

Installation

Who do I call if I need help while installing my faucet?

Please consult the Giagni® Installation Manual that came with your faucet to troubleshoot.
If you have further questions, call us at 1-888-560-5222, Monday through Friday, 8:30 a.m. to 5 p.m. EST
For quicker service, email your questions at info@giagni.com

What tools do I need to install a faucet?

Some common tools include:

      • Basin wrench
      • Adjustable wrench
      • Silicone sealant – Plumber’s Putty is not generally recommended
      • Channel locks
      • Screwdriver (Phillips and slotted)
      • Flashlight

Please refer to the Giagni® Installation Manual for your faucet for a list of all the necessary tools. If you need a Giagni® Installation Manual, visit Product Support.

Do new faucets need flushing? What is the best way to flush the lines?

When using your newly installed faucet, a small amount of debris may be flushed out. This is not unusual. Installation materials (solder, copper chips or plumber’s tape) can get caught in aerators. To avoid problems, please follow the procedure below each time the water is turned off for repairs.

TO FLUSH A KITCHEN OR LAVATORY FAUCET:

  1. Remove aerator and black sealing gasket above it.
  2. Turn faucet handle(s) to full for hot and cold and flush lines for two minutes.
  3. Turn water off with handle(s).
  4. Replace aerator.

There is a large gap between the escutcheon and the handle. How do I fix it?

A small gap is necessary to allow the handle to move without damaging the escutcheon below it. To correct a large gap:

  1. Loosen the nut under the counter/sink.
  2. Then screw the escutcheon up.
  3. Re-tighten the nut. This lowers the valve and reduces the gap.

Leaks

After I turn off my pullout spray faucet, it continues to drip. Is there something wrong?

Nothing is wrong with your faucet. Water is simply emptying from the aerator and the hose of your faucet.

What do I do if my faucet drips from the aerator?

Your Giagni® faucet is designed for leak-free performance. It is possible that there is sediment or debris in your faucet.
Please follow these simple steps:

  1. Remove the aerator.
  2. Turn off the water supplies.
  3. Turn the faucet handle to the “on” position.
  4. Turn the water on at the supply.
  5. Flush the faucet and supply lines for one minute.
  6. Wash any debris from the aerator before you replace it.
  7. Replace aerator

The direct connect hoses leak. How do I fix that?

Push the fitting up over the nipple until you hear a distinct “snap” or “click”. It’s possible that you haven’t compressed the O-ring into the housing of the hose. One more push should solve the problem.

Replacement Parts

Where can I purchase replacement parts?

Giagni® Replacement Parts are available by contacting us via:

  • Mail-
    • Send a letter explaining your need to: Giagni® Attn: Product Service 550 South Columbus Avenue, Mt. Vernon, NY 10050
  • Email
    •  For the quickest service, E-mail the Customer Care team anytime at info@giagni.com
  • Phone
    • Call Customer Care at 1-888-562-5222 and speak to a representative between 9AM-5PM Eastern

What do I do if my faucet is missing parts?

With a receipt from an authorized reseller, Giagni® will supply any missing parts free of charge within 30 days.

Where can I find a parts breakdown to help me identify what I need?

The Giagni Installation Manual includes a parts breakdown or please visit Product Support for a Replacement Parts list.

How do I get faucet parts that are under warranty?

Contact us by:

  • Mail
    • Send a letter explaining your need to: Giagni® Attn: Product Service 550 South Columbus Avenue, Mt. Vernon, NY 10050
  • Email
    • For the quickest response anytime, e-mail the Customer Care team at info@giagni.com
  • Phone
    •  Call Customer Care at 1-888-562-5222 and speak to a representative between 9AM – 5PM Eastern Time

 

Where can I get replacement parts for Giagni faucets?

Please visit Product Support for Giagni® Replacement Parts for your faucet.

Cleaning and Care

What cleaning products will damage the finishes?

Do not use the following which can damage your finish:

      • Industrial cleaners and abrasive cleaners, such as those used for toilet bowls.
      • Heavy duty green scrub sponges will scratch the finish.
      • Most “scrubbing” bathroom cleaner and tile cleaner.
      • Do not use any products that state on the label that they remove tarnish and rust.
      • Do not use any product containing hydrofluoric, hydrochloric and/or phosphoric acids and caustic agents.
      • No harsh abrasives or polishes
      • No bleach-based cleaners

 

How do I clean or remove mineral deposits from the aerator?

Remove the aerator and soak overnight in vinegar. Flush with water. For stubborn deposits, rub with toothbrush.

Will drain openers damage the finish?

In most cases, the finish is safe if you follow the manufacturer’s instructions. Please be careful to wipe away any excess drain cleaner. Do not leave drain cleaner on the finish.

How do I clean the finish on my faucet?

When water evaporates on the faucet’s surface, it can lead to build up of mineral deposits. To keep your faucet looking beautiful, clean it with a damp non-abrasive sponge and buff it dry with a clean soft cloth. Water spots will wipe away with warm water and a soft, damp cloth. For hard water stains, use a 50/50 solution of white vinegar and water. Be sure to rinse thoroughly with water afterward.

If additional cleaning is required, our finishes may be cleaned with the following household cleaners: Antibacterial All Purpose Cleaner, All Purpose Cleaner, or Glass Cleaner, when used according to the manufacturers’ instructions for use.

Avoid using the following which can damage your finish:

  • Avoid industrial cleaners and abrasive cleaners, such as those used for toilet bowls, green heavy duty scrub sponges, most “scrubbing” Bathroom Cleaner and Tile Cleaner.
  • Avoid products that state on the label that they remove tarnish and rust.
  • Avoid any products containing hydrofluoric, hydrochloric and/or phosphoric acids and caustic agents.
  • Avoid harsh abrasives or polishes
  • Avoid bleach-based cleaners

Drains

How do I remove my drain for cleaning?

The stopper should lift straight out. If a it does not, it is being held in by the horizontal rod. Under the sink a horizontal rod is connected to the lift rod via the strap and is  held in place by a nut. Remove the nut and pull the horizontal rod straight away about an inch. The stopper will pull straight out of the drain.

Finish

Why is the finish deteriorating on my faucet’s spout, handles or aerator?

Three things affect the finish: Time, Abuse or Chemical Attack. If the finish is damaged, it cannot be repaired. Faucet parts can be replaced where the finish deterioration is most noticeable. Please visit Product Support for a replacement part list for your model and then contact Giagni® at info@giagni.com

What is PVD?

PVD or “Physical Vapor Deposition” is a process used to create durable finishes for faucets.   A PVD finish will not scratch, peel or tarnish over time.

Can I get a faucet in a different finish than what is available in the store?

Yes, many retailers can order Giagni® faucets that are not stocked or displayed in the store.  Ask the plumbing department manager or store manager for assistance with Giagni® special order.

Do drain openers damage the finishes?

In most cases, the finish is safe if you follow the manufacturer’s instructions. Please be careful to wipe away any excess drain cleaner. Do not leave drain cleaner on the finish.

What finishes are available for Giagni products?

The finishes available vary from product to product, so not all products are available in all finishes. The Product List section of our website will allow you to select a product, see what finishes are available for that product, and actually view the product in each of those finishes. Each finish has a two-letter suffix in the faucet model number. A summary of finishes and their two-letter suffix is below:

Stainless – SS
Oil Rubbed Bronze – ORB
Brushed Nickel – BN
Vintage Bronze – VB
Polished Chrome – PC

Returns

Where do I send my old faucet/parts?

Before returning a product to us, please call Customer Care at 1-888-560-5222 for instructions.
Depending on your circumstances, you will be asked to discard your old faucet or faucet parts or return it/them to us.
If you do need to return them, you will be given a mailing address at that time.

I bought the wrong faucet. What do I do?

Returns are subject to the return policies at the place of purchase. Many retailers require you to return your faucet to the store, along with proof of purchase (original sales receipt) for reimbursement or replacement. As store policies may vary considerably, Giagni® can only be responsible for replacing faucets or faucet components when the issue concerns a warranty claim.

How do I return an uninstalled Giagni faucet?

To exchange or return an uninstalled faucet, take it, along with the sales receipt, to the place of purchase.

Sprayer Hose

The spray from my pull-out is no longer as strong. How can I fix this?

There may be debris caught between the wand and the hose. To check for debris:

  1. Shut off water supply under the sink
  2. Unscrew the wand from the hose
  3. Tap the screen in the wand to remove debris. Note: Do not disassemble the wand.
  4. Screw the wand back on the hose.

My pull-out kitchen sprayer is cracking. Can I replace it?

Yes, you will need a replacement. To determine the part number for your faucet model, please visit Product Support, call 1-888-560-5222 or e-mail info@giagni.com

My hose doesn’t extend as far as it used to. What’s wrong?

The hose for the pull-out faucet is flexible. Make sure it isn’t caught on something underneath the sink.

 

The kitchen faucet spray is not working. What do I do?

It may be mineral deposits in the sprayer causing a clog or low flow.
Remove the sprayer and soak it in a 50/50 vinegar and water solution for several hours.
Check for a kinked hose under the sink.
Adjust the hose so it doesn’t kink when the sprayer is pulled out to be used.

Warranty

Will I get a new faucet with my warranty claim?

Giagni® will replace your faucet with a new faucet if it is still under warranty and it cannot be repaired with replacement parts. Our warranty covers replacement of any defective parts whether function or finish is the issue. If your faucet can be repaired with parts, then parts will be sent to you at no charge.

What is the Giagni warranty?

The Giagni® Lifetime Limited Warranty covers manufacturer defects in faucet function as well as faucet finish, provided you are the original purchaser. Labor charges and/or damage incurred during installation, repair or replacement are excluded. Also excluded are repair parts resulting from normal wear and tear.

This warranty applies to faucets for home use only. It excludes industrial, commercial and business use. Faucets used for these purposes are covered by a five-year limited warranty from date of purchase, with all other terms of the standard warranty applying.

You can find a copy of the Giagni® Limited Lifetime Warranty in Product Support on our website.

What does the warranty cover?

The Giagni® Lifetime Limited Warranty covers manufacturer defects in faucet function as well as faucet finish, provided you are the original purchaser. Labor charges and/or damage incurred during installation, repair or replacement are excluded. Also excluded are repair parts resulting from normal wear and tear.

This warranty applies to faucets for home use only. It excludes industrial, commercial and business use. Faucets used for these purposes are covered by a five-year limited warranty from date of purchase, with all other terms of the standard warranty applying.

Water Pressure

My new faucet has reduced flow. My old faucet had plenty of volume. What changed?

Since 1994, all faucets are restricted to conserve water per EPA code mandates. Faucets manufactured prior to 1994 had no restrictions. New installations can have reduced flow if the lines are not flushed prior to installation. The flow restrictors required for aerators can clog reducing flow rates. Remove the aerator and make sure the flow restrictor is not clogged.

Can I remove water restrictors in the aerators?

For water conservation purposes, most plumbing codes require faucets to not exceed a maximum flow rate. Removing the flow restrictors could cause these devices to no longer meet these codes.

If you are noticing decreased water pressure or a poor quality flow rate, you may have debris in your flow restrictor or aerator.  A simple cleaning should solve the problem.

Why does my faucet have low water pressure?

The flow restrictors required for aerators can clog resulting in reduced flow rates. Remove the aerator and clear any clogs. Flushing the system will help reduce the possibility of clogs and reduced water pressure.